- Study Type
- Part Time
- Study Level
- Level 2
- Start Date:
- On demand
- Duration
- To be confirmed
Course Sheets
View The Isle of Wight College's standard entry requirements for full-time college courses (depending on the level of the course to be studied).
Distance learning courses are suitable for people who like to learn independently. You are able to set your own pace of study, within a certain timeframe, and choose where and when you want to. Distance learning is popular with those that want to gain
Not required
This course is split into seven manageable units:
- Unit 1: Principles of customer service and delivery
- Unit 2:Understand customers
- Unit 3:Understand employer organisations
- Unit 4: Understand how to communicate with customers
- Unit 5: Understand how to handle customer information
- Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
- Unit 7:Understand how to develop customer relationships
You will self-study using college resources – online or with workbooks (course dependent).
Our level 2 courses are usually funded *(if you are 19-23 years old you must already have a full level 2 qualification to be eligible for funding. More eligibility criteria apply). Contact us if you need more information on funding.
Failure to complete the course will incur an admin cost.
Level 2 Certificate
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