Study Type
Part Time
Start Date:
On demand
Duration
13 weeks

Course Sheets

Entry requirements
Who the course is for

Distance learning courses are suitable for people who prefer to study independently. You can set your own pace within a given timeframe and choose where and when you want to learn. Distance learning is often chosen by those who would like to gain a qualification, develop their knowledge, or build skills alongside other responsibilities. 

What you will learn

This course is split into seven manageable units:

Unit 1: Principles of customer service 

Unit 2: Understand customers

Unit 3: Understand employer organisations

Unit 4: Understand how to communicate with customers verbally and in writing

Unit 5: Know how to process information about customers

Unit 6: Understand how to resolve customer service problems and challenges

Unit 7: Understand how to develop customer relationships

How you will learn

All of our courses are delivered fully online. Learners need a laptop, PC or tablet, internet access and basic I.T. skills to complete a course.

Fees
Our Level 2 courses are usually funded (eligibility criteria apply). To enrol on a distance learning course, you must be at least 19 years old at the start of the academic year. Contact us if you need more information about funding.
Qualifications you will get

Level 2 Certificate

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