- Study Type
- Part Time
- Study Level
- Level 2
- Start Date:
- On demand
- Duration
- 13 weeks
Course Sheets
View The Isle of Wight College's standard entry requirements for full-time college courses (depending on the level of the course to be studied).
Distance learning courses are suitable for people over the age of 19 who prefer to study independently. You can set your own pace within a given timeframe and choose where and when you want to learn. Distance learning is often chosen by those who would like to gain a qualification, develop their knowledge, or build skills alongside other responsibilities.
Unit 1: Principles of customer service and delivery
Unit 2: Understand customers
Unit 3: Understand employer organisations
Unit 4: Understand how to communicate with customers
Unit 5: Understand how to handle customer information
Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
Unit 7: Understand how to develop customer relationships
All of our courses are delivered fully online. Learners need a laptop, PC or tablet, internet access and basic I.T. skills to complete a course.
Level 2 Certificate
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