Study Type
Part Time
Study Level
Level 2
Start Date:
On demand
Duration
To be confirmed

Course Sheets

Entry requirements
Who the course is for

Distance learning courses are suitable for people who like to learn independently. You are able to set your own pace of study, within a certain timeframe, and choose where and when you want to. Distance learning is popular with those that want to gain

What the interview will involve

Not required

What you will learn

This course is split into seven manageable units:

  • Unit 1: Principles of customer service and delivery
  • Unit 2:Understand customers
  • Unit 3:Understand employer organisations
  • Unit 4: Understand how to communicate with customers
  • Unit 5: Understand how to handle customer information
  • Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
  • Unit 7:Understand how to develop customer relationships
How you will learn

You will self-study using college resources – online or with workbooks (course dependent).

Fees

Our level 2 courses are free *(if you are 19-24 years old you must have a full level 2 qualification already to be eligible for free funding. More eligibility criteria apply). Contact us if you need more information on funding.

Failure to complete the course will incur an admin cost.

Qualifications you will get

Level 2 Certificate

Additional information
This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information. This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.
Alternatively, email info@iwcollege.ac.uk with the subject title of your chosen course, followed by ‘info’ to receive further information. i.e. ‘Science T Level info’.

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