Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively.
This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.
This course is suitable for anyone working in, or looking to work in, a role which involves the giving
of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context. The minimum age requirement is 16 years old.
Studying via distance learning means you can choose when and where you study.
This course is available:
All of our award-winning, paper-based learning resources are of the highest quality and are designed to be engaging and interactive to keep learners focused on their learning at all times.
This course is split into five manageable units:
Tops Day Nurseries offers flexible hours, so you only book and pay for the hours you need.
Student Services offer advice on bursary funding. Bursaries support essentials such as travel, childcare and kit.
Student Services provide a range of support, information and specialist services to enhance your student experience.