Apprentice Customer Service Patient Coordinator

Customer Service

Apply Online
Ask a Question
Customer Service
West Wight
Full Time
£151.48 per week

Here at The Isle of Wight College we work with a number of employers, in a vast array of industries. A fantastic opportunity has arisen to work as a Customer Service Apprentice at Brookside Health Centre in Freshwater.

This is a unique opportunity for an enthusiastic trainee apprentice to work within a local surgery setting.

Tasks and Responsibilities will include:

  • Reporting to the Practice Manager, you will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols
  • Filing post in medical records
  • Fax and photocopy as requested
  • Ensure courier takes all documentation and samples at the appropriate time
  • Open and distribute incoming mail in an appropriate manner
  • Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception positions as necessary
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for monies taken.
  • Help dealing with patient’s requests and problems, booking of transport etc. as appropriate.

We are looking for an enthusiastic person to join our friendly team; you must be able to talk to people at all levels. Have an interest in people with a caring attitude. 

  • Be flexible and work effectively as a member of our successful team
  • Work and communicate effectively with the team
  • Provide consistency and high standards in all you do
  • Be self-confident, ambitious and motivated

Desired skills:

  • Good communication and inter personal skills
  • Organised
  • Attention to detail
  • Team player
  • Good time keeping and communication skills are vital
  • Follow and implement instructions
  • Have good literacy and numeracy skills
  • Show a willingness to learn and be trained
  • Be able to work independently or under supervision

Attributes/mind set:

  • Confident
  • Enthusiastic
  • Hard -working
  • Committed
  • Punctual and hard-working
  • Calm in a busy working environment
  • Methodical and orderly in your work

Qualifications Required:

  • Customer Service Level 2 Apprenticeship Standard 
  • Apprenticeship duration will be between 18 months + 3 months for End Point Assessment
  • Functional Skills – if not already achieved a GCSE C/4 (or above) in maths and English (or equivalent qualification) 
  • There is a requirement to complete 20% off job training, College attendance will contribute but time spent either learning something new, other courses or any support work that is not your usual role will also be counted

Working Week:

36.5 hours per week

Attendance at college for workshop sessions


£151.48 per week


Your details will be processed and recorded in accordance with the Data Protection Act.

The current National Minimum Wage (NMW) rate for apprentices is £4.15 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. For more information visit:


Support Menu

Advice & Guidance

The Isle of Wight College
Medina Way
Isle of Wight
PO30 5TA
United Kingdom
The Isle of Wight College © 2020
Privacy PolicyTerms Of ServiceFeedback