Hospitality Team Member Level 2

Hospitality

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Overview of Role

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.

The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.  Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.

The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

For more information on the skills, knowledge and behaviours required to fulfil this role, please visit https://www.instituteforapprenticeships.org/apprenticeship-standards/hospitality-team-member/.

Entry Requirements

There are no formal entry requirements but each employer might state their own requirements.

Duration

The minimum duration for this apprenticeship is 12 months.

Delivery

Apprentices will complete work-based learning and will be paid a wage, gaining valuable knowledge and experience. In-house training will be provided by the employer with an Assessor visiting and supporting in the work place. This apprenticeship includes 1 day a week in college for the technical knowledge and practical skills delivery.

Assessment

The apprenticeship will end with an End Point Assessment (EPA). This measures the skills, knowledge and behaviours each apprentice has developed. Employers will decide when the apprentice is ready to be assessed.

The End Point Assessment consists of:

  • On demand test
  • Observation
  • Business project
  • Professional discussion

Career Progression

Progression from this apprenticeship is expected to be onto a hospitality supervisory or team leading role.

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