Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts.
They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.
For more information on the skills, knowledge and behaviours required to fulfil this role, please visit https://www.instituteforapprenticeships.org/apprenticeship-standards/hospitality-supervisor/.
There are no formal entry requirements but each employer might state their own requirements. It will likely be expected that the apprentice will have previous experience of working in an operational role within the industry.
The apprenticeship will take a minimum of 12 months to complete.
Apprentices will complete work-based learning and will be paid a wage, gaining valuable knowledge and experience. In-house training will be provided by the employer with an Assessor visiting and supporting in the work place. This apprenticeship includes 1 day a week in college for the technical knowledge and practical skills delivery.
The apprenticeship will end with an End Point Assessment (EPA). This measures the skills, knowledge and behaviours each apprentice has developed. Employers will decide when the apprentice is ready to be assessed.
The End Point Assessment consists of:
Progression from this apprenticeship could be into a hospitality management position.
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